Privacy policy

Reeve is an AI office manager operated by Adstar Marketing ("we", "us"). This policy explains what information Reeve handles, why, who helps us process it, and the choices you have. It covers business owners and staff who use Reeve, their customers who exchange messages with a Reeve number, and visitors to this website.

Information we handle

• Account details: your business name, your name, mobile number, email, timezone and the people allowed to approve actions for your business.
• Messages: text messages sent to and from your Reeve number, including photos you send (for example receipts), and the replies your customers send.
• Contacts: customer names, phone numbers, email addresses and notes that you give Reeve or that come in through your website forms.
• Connected accounts, only if you connect them: Google Calendar events, Gmail messages, files Reeve creates in your Google Drive (such as your bookkeeping spreadsheet and receipt photos), your Google Business Profile reviews, and the social accounts you link for posting.
• Records of activity: what Reeve was asked to do, what it proposed, who approved it and the result. We keep this record so you can see what happened and so we can keep Reeve safe and reliable.
• Website enquiries: what you enter in our sign-up form, such as your name, business, phone number, email and message.
• Demo line: if you text Reeve's demo number, your phone number and the texts you exchange, kept for up to 14 days so the demo can follow the conversation and keep to its daily limit, then deleted. If you text STOP, we keep only your number, so the demo stays quiet for you.
• Feature updates: your email address, if you ask us to tell you when a feature that's coming soon goes live. We use it only for that update.

How we use it

We use this information only to provide Reeve to your business: to understand your requests, carry out the tasks you ask for or approve, send you alerts and confirmations, keep your books and records, and support you. We use website enquiries to contact you about Reeve. We don't sell personal information, and we don't use it for advertising.

AI processing

Reeve uses AI models to read your messages, emails and photos and to draft replies. The content needed for a task is sent to our AI provider to produce a response. We don't use your information to train AI models.

Google user data

If you connect Google, Reeve asks only for the access it needs: Calendar events, reading and composing Gmail, and files Reeve creates in Drive. Reeve's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect Google at any time from your Google account's security settings.

Who helps us run Reeve

We share information only with service providers that process it on our behalf to run Reeve:

• Twilio, to send and receive text messages
• Anthropic, for AI processing
• Supabase, for our database and file storage
• Fly.io, for hosting Reeve's servers
• Cloudflare, for hosting websites
• Google, when you connect your Google account
• bundle.social, when you connect social accounts or your Google Business Profile for posting and reviews

Some of these providers may store or process information outside Canada. We may also disclose information when the law requires it.

Your customers

When Reeve texts a business's customer, the message names the business. Customers can reply STOP at any time and Reeve will not text them again unless they reply START. Businesses using Reeve are responsible for having the right to contact their customers.

Security and retention

Information is encrypted in transit, access to connected accounts is stored encrypted, and each business's data is kept separate from every other business's. We keep information for as long as your business uses Reeve and as needed for our legal and accounting obligations, then delete it.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent, by emailing admin@adstarmarketing.ca. We'll respond within 30 days.

Changes

If we change this policy in a meaningful way, we'll update the date above and let current customers know.

Contact

Questions about privacy? Email admin@adstarmarketing.ca.